Since its launch in 2009, Ovo has gone from niche energy supplier to highly rated and highly regarded member of the UK energy scene, scooping up almost 3% of the market at the same time. Much of that success has been built on the back of their fair pricing, but there’s one area where they consistently fail to live up to expectations: sharing their latest news.
So, if you’re an Ovo Energy customer, or just somebody looking to join them, what are the stories you need to know right now? Join us as we share all.
Ovo Top Customer Service Satisfaction Poll
Ovo are well known for their fantastic customer service record, but in a new poll we’ve found just how good that service is.
In the latest Which? survey of UK energy customers, Ovo came out top with a deeply impressive 78% of customers satisfied with their experience, and the company gaining a five-star score for customer service. That’s high above what the Big Six energy companies scored, with the best reaching only 14th place in the rankings – EON. Npower ranked dead last.
Justin Haines, customer services director at OVO, said: ‘We’re thrilled that our customers have voted us the top supplier in the UK once again. Unlike the Big Six who inherited millions of their customers, every single one of our customers has actively chosen us because of our fair, transparent pricing and table topping service.
‘We look forward to standing by our pricing principles despite aggressive pricing from competitors, maintaining the level of service that our customers have come to expect, and continuing to develop innovative, digital engagement tools for our customers.’
Ovo Energy Founder Pulls out of F1
The breaks have been put on a promising young F1 team as its primary backer, Stephen Fitzpatrick, founder of Ovo, has put the team into administration.
According to reports, administrator FRP Advisory has been called in to Just Racing Services, the operating company for the F1 team.
It was only three months ago that Mr Fitzpatrick is said to have provided assurances to the company providing support for at least another year of racing, but according to reports in the Times, despite seeking funding for much of last year and a sale agreed to an Asian consortium in December, talks have broken down.
That puts 200 jobs at risk, and could put the number of British teams in F1 down to only 2. In a letter to the team, Mr Fitzpatrick said: “Unfortunately time ran out before they could complete the transaction.
“Not wishing to repeat the events of the past, we resolved in 2015 not to start any season that we did not know for certain we could complete, so we have taken the difficult decision to put the team’s operating company into administration.”
Ovo Sponsored Festival Announces First Acts for 2017
The eco-themed science and music festival Blue Dot has announced its first confirmed acts for the 2017 show, sponsored by Ovo Energy. They include veteran indie rock group Pixies, genre bending dance heroes Soulwax, the beautiful indie folk of Warpaint and many, many more.
