Making a complaint with EDF Energy is straight-forward. All you need to do is follow the steps outlined below. EDF Energy tries its best to ensure that all customer complaints are handled swiftly and efficiently with a positive outcome for the customer. You can make a complaint with EDF about your account, a recent bill, the quality of the service you are being provided or anything else that has affected you. Read on to find out how. If you are not yet an EDF customer but you are thinking about switching, our useful guide entitled how to switch to EDF Energy will help you.
EDF Energy – Make a complaint in 3 easy steps
Here’s how to make a complaint with EDF Energy:
- Contact EDF Energy with your complaint
The first stage of making a complaint is to contact EDF. Here’s how to do that:
- Call EDF Energy on 0843 770 5028 or 0800 051 1643 (Monday to Friday 8am – 5pm)
- Email the EDF Complaints Manager complaintresolutionmanager@edfenergy.com
- Write to EDF Energy at:
EDF Energy
Freepost RRYZ-BGYG-JCXR
334 Outland Road
Plymouth
PL3 5TU
EDF Energy pledges to attempt to resolve your complaint at this stage. However, if you are still not satisfied, you may take your EDF complaint further.
EDF Energy – Taking your complaint further
- Make a complaint with EDF’s Customer Service Director’s Executive team
If you are not satisfied with the outcome of your complaint, the next step is to escalate your issue with EDF’s Customer Service Director’s Executive team. You can contact the Executive team in two ways:
- Email CSDirector@edfenergy.com, or;
- Write to:
Customer Service
Freepost RRYZ-BGYG-JCXR
334 Outland Road
Plymouth
PL3 5TU
EDF Energy states that the Director’s Executive team will attempt to make contact with you within 5 working days of receiving your complaint.
Ombudsman Services – The last straw
- Make a complaint with the Ombudsman Services
If after going through the EDF Energy complaints procedure you still not satisfied with the outcome of your complaint, or if you do not wish to make a complaint with EDF Energy in the first place, you may make a complaint with the Ombudsman Services.
You can contact the Ombudsman Services with the following information:
Telephone: 0330 440 1624 (Monday – Friday, 9am – 5pm)
Website: www.ombudsman-services.org/energy
Address: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF
Email: enquries@os-energy.co.uk
What to expect after making a complaint with EDF Energy
If you wish to make a complaint about EDF Energy, it stands to reason that you will want some form of compensation, whether that be a simple apology or money off your bills. Here’s some of the things that you can reasonably expect of EDF depending on the circumstances of your complaint:
- A verbal and written apology;
- An explanation of what went wrong;
- Appropriate action to make things right;
- Compensation from EDF Energy (if applicable).