Npower might not have the best reputation among energy suppliers, but they do operate one of the most highly recommended boiler and central heating care services. In fact, 97% of Npower boiler care customers would recommend their service to others.
Npower’s boiler and central heating care is available for new and existing customers. There are three different plans available; these are Basic, Standard and Superior.
Here’s information about each boiler and central heating care plan, accurate for 2016:
Basic Plan (Boiler Care Flexi 100) – £7.50 per month
This is boiler care only. It includes an annual service worth £99 and parts and labour are included. You automatically qualify for a replacement boiler if you boiler is beyond repair and it was installed less than 7 years ago. Repairs are guaranteed for 12 months.
Related: RWE Npower customer service performance in 2015
There is a £100 fee for call outs on this plan.
Standard Plan (Central Heating Care Flexi) – £13.50 per month
This is a boiler and central heating care plan. All repairs are guaranteed for 12 months and as with the Basic plan, you automatically qualify for a replacement boiler if you boiler is beyond repair and it was installed less than 7 years ago. You also get a free annual service worth £99, but with this plan that also includes a central heating system inspection.
There is a £50 fee for call outs on this plan.
Superior Plan (Central Heating Care) – £16.50 per month
This boiler and central heating care plan is Npower’s most popular. It includes complete care for your boiler and central heating system with unlimited free callouts. You get the same replacement boiler service if yours is unable to be repaired and it was installed less than 7 years ago and maintenance on this plan includes your boiler, controls and central heating system, and as with Basic and Standard plans, repairs are guaranteed for 12 months.
There is no fee for callouts on this plan.
Things to consider before taking out Npower’s heating care
An important thing to bear in mind with all of these plans is that while Npower will replace your boiler with a new one if yours is beyond repair and so long as it was installed less than 7 years ago, they will not cover any upgrades that are required to your central heating system for the new boiler to work. Those costs will have to be covered by you.
Related: When does a boiler need servicing?
In addition to this, all of the prices mentioned above are introductory prices valid for 12 months only. After which, the cost of your service will increase. At the time of writing, after 12 months the monthly costs increase to £11 per month, £17 per month and £20 per month on the Basic, Standard and Superior central heating care plans respectively.
