Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable […]

Npower has approximately 6.5 million customers in the United Kingdom, although RWE AG, npower’s parent company, reports that they serve 5.1 million residential and business customers in the UK. The 6.5 million number is reported by us, because RWE’s estimate has been live since 2012, and does not account for growth between 2012 and 2016. We estimate that npower has […]

Are you moving home with Npower? If so, here’s everything you need to know about doing so! There are a few key things that you need to know and things to consider when you are preparing to move home with Npower. The first thing you need to know it that usually, switching your address around does not ordinarily result in […]

Sending a meter reading is an option that all npower customers have available. This is designed to be the simple and easy method for paying for your exact energy use. It is possible to send your meter reading online. All you have to do is begin by making an account that can be used to send in your meter readings. […]

Npower value their customers and if it is possible that you could be paying less with them, you will be notified on your bill. All of the tariff details that can be found on the front of your bill will be the most affordable prices available at the time your bill was printed. However, it is important to note that […]

Npower might not have the best reputation among energy suppliers, but they do operate one of the most highly recommended boiler and central heating care services. In fact, 97% of Npower boiler care customers would recommend their service to others. Npower’s boiler and central heating care is available for new and existing customers. There are three different plans available; these […]

Npower failed 500,000 customers from 2014-15; The supplier sent out unitemised bills and wrongly calculated bills; The supplier failed to handle complaints effectively; The supplier has been ordered to pay a £26m fine by Ofgem. The energy regulator Ofgem has ordered Npower to pay a staggering £26m fine over customer service failures today. More than 500,000 customers had been affected […]

Npower have had a turbulent year in 2015, with company boss Paul Massara quitting his post in the wake of profits falling by almost two-thirds to £38m in the first 6 months of the year. This fall in profits came on the back of RWE implementing a new customer service structure in 2014. The new structure brought UK call centres back with […]

Customers of npower that are moving to a new home, do have the option of moving their direct debit. It is possible for many customers to avoid setting up a new monthly direct debit entirely. This is done by simply transferring specific information that allows you to avoid having to set up a new direct debit when you move. However, […]

Npower will be rolling out smart meters to most of their customers soon. However while it is not yet clear when Npower smart meters will be available for home owners according to region, we do know that the government would like 90% smart meter coverage in the UK by 2020. Related: Smart meters guide. Contact Npower about smart meters If […]