Standing charges on energy bills are common – but they aren’t exactly welcome. In this guide, you will find out all you need to know about standing charges. This guide also examines why consumers pay standing charges. What are standing charges? Standing charges are fixed costs. Energy suppliers set their own standard charges so yours may be different to somebody […]

Are British Gas smart meters free? Yes, British Gas smart meters are free. They are being offered by British Gas as part of a nationwide upgrade. To get a British Gas smart meter, contact British Gas by phone or email. British Gas will establish your eligibility for you, and then book in your smart meter installation. Smart meters are supplied […]

Millions of people get their gas & electricity from E.ON, and prepayment is one of the most popular methods. If you have not yet signed up for prepayment, it may be worth doing so. Prepayment offers a high level of control over your energy usage and it’s ideal for those on a budget. If you have recently signed up for […]

SSE is, in 2019, one of the biggest energy companies in the UK with over 8.5 million people taking gas and electricity from the company every day. Formed from the merger of the North of Scotland Hydro-Electric Board and the Southern Electric Board in 1998, Scottish and Southern Energy (SSE) quickly began expanding operations with a number of acquisitions. In […]

No gas? No problem. In this guide, we will help you get your gas supply up and running again and you will find out why your British Gas pay as you go meter has stopped working as it should. If you have a British Gas pay as you go meter and no gas, there are four reasons why this may […]

Now celebrating their 17th year, the company formerly known as Innogy have, via a series of takeovers, become a member of the UK’s ‘Big Six’ energy suppliers with over 3.1 million customers relying on them for energy every day. In 2002, Npower were bought out by RWE of Germany, who named the business RWE Npower and spun off the renewable […]

If you believe that you are owed a refund from SWALEC for unused energy, or because of overcharging, then you should contact SWALEC to discuss your concerns. SWALEC will refund you within 30 days, if they are made aware of overcharging. Refund Timeframes If you are a SWALEC customer and you have questions about your refund, there are timeframes that […]

Whether you are switching to E.ON or you are an existing customer, changing or renewing your tariff need not be a difficult or time consuming process. It’s relatively easy to renew your tariff, however, there are details that you need to be aware of to ensure that you avoid common mistakes and make the process as smooth as possible. Below […]

Utilita top-ups are made easy with online, SMS and phone options available. If you have lost your Utilita top-up card, or if your top-up card has stopped working, then you can request a replacement top-up card from Utilita. Utilita replacement top-up cards incur a charge of £6, and they take around 8 days to arrive by post. Utilita top-up cards […]

Our energy providers are the backbone of our day to day life. Whether we think about them or not, it’s hard to deny that without them, we’d be completely lost. From the first cup of tea in the morning to a hot bath before bed, energy is the key to a functional home life. They become even more important than […]